Members can book courts 14 days prior from 12 noon. In other words, a new "booking sheet" is automatically added to the system 14 days prior at 12 noon.
Only peak-time courts from 6 pm to 9.20 pm (finishing 10 pm) Monday to Friday can be booked online.
Maximum 2 peak-time bookings per member per calendar week.
Members should select their opponent's name to show on the booking sheets.
Online booking (court reservation ) fee: £0 at all times.
Light tokens: £1.50 per 10 minutes, must be purchased from the bar (open from 6pm to 11pm Monday to Friday, and 12 noon to 10 pm Saturday and Sunday).
When unable to use a reserved court, members should cancel as soon as possible so that the court may be used by other members.
No charge when cancelled before 12 noon on the day prior.
When cancelled after 12 noon on the day prior:
No charge on the first occasion.
£3.00 "late-cancellation" fee on all subsequent occasions.
The late-cancellation fee is automatically refunded if the same court is rebooked.
Check-in / No-Show policy:
(check-in not required at off-peak times).
The member who booked the court is required to check-in to confirm court usage within 1 hour prior to the reserved start time (or within an hour after playing).
The system assumes a "no-show" if the member who booked the court fails to check-in.
On the first occasion, there is no charge for the "no-show".
On subsequent occasions, the system will automatically charge a £6 no-show penalty to the member's booking system account.
On each occasion, the system sends an email notification at 10am on the day following the no-show with instructions on how to check-in the next time.
Please note you will need to know your system PIN to check-in on the touch screen "kiosk" system in the club bar. You can look-up your PIN when logged into the website, or use the Forgotten Password process.
Members with outstanding late-cancellation or no-show charges must top-up their booking system accounts with an online credit/debit card transaction prior to booking more courts.