Squash Court Booking Rules

  • Members can book courts 14 days prior from 12 noon. In other words, a new "booking sheet" is automatically added to the system 14 days prior at 12 noon.
  • Only peak-time courts from 6 pm to 9.20 pm (finishing 10 pm) Monday to Friday can be booked online.
  • Maximum 2 peak-time bookings per member per calendar week.
  • Members should select their opponent's name to show on the booking sheets.
  • Online booking (court reservation ) fee: £0 at all times.
  • Light tokens: £1.50 per 10 minutes, must be purchased from the bar (open from 6pm to 11pm Monday to Friday, and 12 noon to 10 pm Saturday and Sunday).
  • Late-Cancellation policy:
    • When unable to use a reserved court, members should cancel as soon as possible so that the court may be used by other members.
    • No charge when cancelled before 12 noon on the day prior.
    • When cancelled after 12 noon on the day prior:
      • No charge on the first occasion.
      • £3.00 "late-cancellation" fee on all subsequent occasions.
      • The late-cancellation fee is automatically refunded if the same court is rebooked.
  • Check-in / No-Show policy:
    • (check-in not required at off-peak times).
    • The member who booked the court is required to check-in to confirm court usage within 1 hour prior to the reserved start time (or within an hour after playing).
    • The system assumes a "no-show" if the member who booked the court fails to check-in.
    • On the first occasion, there is no charge for the "no-show".
    • On subsequent occasions, the system will automatically charge a £6 no-show penalty to the member's booking system account.
    • On each occasion, the system sends an email notification at 10am on the day following the no-show with instructions on how to check-in the next time.
    • Please note you will need to know your system PIN to check-in on the touch screen "kiosk" system in the club bar. You can look-up your PIN when logged into the website, or use the Forgotten Password process.
  • Members with outstanding late-cancellation or no-show charges must top-up their booking system accounts with an online credit/debit card transaction prior to booking more courts.

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